In 2002, the Public Health Foundation (PHF) was part of the Turning Point Performance Management National Excellence Collaborative (PMC), which developed a package of resource materials to help public health systems manage performance. Acknowledging advancements in the public health field, changing priorities, and the breadth of examples that have been developed in recent years, PHF went through a two year process to refresh the Turning Point Performance Management Framework in 2012 as part of a refresh effort by a collaborative, multidisciplinary think tank.
The updated Public Health Performance Management System Framework (shown here) depicts the practices by which performance management can be achieved. Continuous integration of these practices into the core operations of an organization enables performance management to produce long lasting benefits. The core practices within the circle must be supported by visible leadership in order to sustain a culture of performance excellence.
The five components are defined as:
- Visible Leadership is the commitment of senior management to a culture of quality that aligns performance management practices with the organization’s mission, regularly takes into account customer feedback, and enables transparency about performance between leadership and staff.
- Performance Standards are the establishment of organizational or system standards, targets, and goals to improve public health practices. Standards may be set based on national, state, or scientific guidelines, benchmarking against similar organizations, the public’s or leaders’ expectations, or other methods.
- Performance Measurement is the development, application, and use of performance measures to assess achievement of performance standards.
- Reporting Progress is the documentation and reporting of how standards and targets are met, and the sharing of such information through appropriate feedback channels.
- Quality Improvement (QI) is the establishment of a program or process to manage change and achieve quality improvement in public health policies, programs, or infrastructure based on performance standards, measures, and reports.
Explore the Performance Management System Framework View
this introductory slide presentation about the fundamental practices of the framework and how they contribute to performance management.
To share your feedback, suggestions, and resources, or to ask a question, contact PHF_Resources@phf.org.