Organizations often struggle with developing a performance management system to help understand and guide operations on a timely basis. While many health departments now use some form of performance measurement, far fewer have successfully completed the transition to a performance management system; integrating performance measurement into the ongoing management of the organization. This white paper, written by PHF Quality Experts Jack Moran, Paul Epstein, and Les Beitsch, identifies how public health organizations can choose or adapt a performance management system to fit their specific cultures and needs.
The paper highlights three performance management system models that often fit well within the culture of health departments:
1) The Plan-Do-Check-Act (PDCA) Model;
2) The Balanced Scorecard Strategic Management Approach; and
3) The "Stat" Model (high frequency review of operating data to make rapid performance improvements).
The authors emphasize that each health department should build a performance management system that helps employees appreciate how their roles contribute to the greater goals of the organization and enhance its success.