Programs

For plans to be most effective, it is important for the various plans required by PHAB to be aligned. PHF works with individuals and teams to help align your health improvement plan, strategic plan, workforce development plan, performance management system, and QI plan.

This interactive workshop helps to create conditions for individuals and teams to change their thinking to foster public health innovation. Innovation involves deliberate application of information, imagination, and initiative. This workshop functions as an innovation lab, offering practice with QI tools that help foster new ideas and approaches to current practices that will improve processes, outcomes, and customer experiences.

Develop the basics of a strategic plan with technical assistance. This service is customized to meet specific agency needs and includes reviewing the current strategic plan; identifying what was achieved; defining new opportunities for improvement; prioritizing future actions; and facilitating discussion to determine goals, objectives, measures, and time-framed targets.  

This interactive workshop helps to create conditions for individuals and teams to change their thinking to foster public health innovation. Innovation involves deliberate application of information, imagination, and initiative. This workshop functions as an innovation lab, offering practice with QI tools that help foster new ideas and approaches to current practices that will improve processes, outcomes, and customer experiences.

This technical assistance service will help a community develop a driver diagram, implement actions, measure progress, and work to develop improvement. Creating the population health driver diagram and determining actions that will address a community health challenge both require engaging individuals and organizations in the community with expertise related to the health challenge and the ability to take action to address the health challenge. This service requires advance remote consultation, data gathering, team selection, and discussions prior to and following one or more onsite visits.

Managing the process to develop and implement a State Health Improvement Plan or a Community Health Improvement Plan (SHIP/CHIP) is important for any agency engaging in this process. To realize the desired improvement results, it is important for the agency to involve community partners throughout the process. In many instances, community partners may see the SHIP/CHIP as the domain of government – just a planning process that they endure every few years. If the SHIP/CHIP is not well-managed and regularly tuned-up, it loses momentum, becomes irrelevant to the community, and falls to the wayside.

The Core Competencies for Public Health Professionals (Core Competencies) are a consensus set of foundational or cross-cutting knowledge and skills for professionals engaging in the practice, education, and research of public health. PHF will develop checklists or other tools to align employee job descriptions with relevant competencies based on current and future agency needs. 

PHF will work remotely with your organization’s workforce development team to assess current and past workforce development plans and progress; determine priorities for a revised or new workforce development plan; explore facilitators, challenges, and opportunities for success; and facilitate an action plan. 

This training helps participants ​learn how to use advanced tools of QI to synthesize large amounts of information, identify critical areas to focus on, and guide the decision making process at the strategic level. Exercises provide an opportunity to both learn about and practice using various advanced tools.

It is important to understand the role of agency leadership and the impact of agency culture in developing a robust quality infrastructure and performance management system. This interactive training focuses on assessing current culture, building trust for change, understanding constructive conflict, building commitment for change, and establishing rationale for accountability. 

Learn the basics of performance management in a QI environment that requires different performance standards and feedback. The goal of this interactive training is to provide managers and staff an opportunity to practice working with a performance management system model so they can start to develop or improve an organization-wide performance management system. PHF provides an electronic Excel workbook that is used during the training to begin constructing performance objectives, measures, and targets. Additional content and exercises focus on reviewing and improving a performance management system over time, including keeping performance measures relevant to the goals, objectives, and priorities of the agency and the population it serves.

Effectively coaching, facilitating, and managing QI activities are important for an agency to achieve desired improvement results, improve processes, and improve customer satisfaction. This facilitation and teaming tune-up helps an agency improve QI coaching, facilitation, and teaming dynamics to support and strengthen QI practice and adds new tools to help rejuvenate in-house QI experts and practitioners.

This interactive workshop helps to create conditions for individuals and teams to change their thinking to foster public health innovation. Innovation involves deliberate application of information, imagination, and initiative. This workshop functions as an innovation lab, offering practice with QI tools that help foster new ideas and approaches to current practices that will improve processes, outcomes, and customer experiences.

Learn about the QI process, focusing on the history, tools, and methodologies for a successful QI program. This training also addresses the basic tools of QI that help improvement teams achieve measurable results.

A technical assistance service to help your agency create a performance management (PM)/quality improvement (QI) work plan. This remote service includes assessing the agency’s current PM/QI culture, identifying priorities for the work plan, exploring opportunities for improvement, and providing guidance as the agency develops its PM/QI plan. 

Develop a more mature performance management system that reflects and builds toward the goals of your agency’s various activities and plans. This interactive training focuses on reviewing the current performance management structure, setting and aligning measures with other agency plans, upgrading the skills of the performance management team, determining ways to refresh the agency’s performance management system, and using performance management to help select and prioritize future quality improvement projects.

This interactive service is designed to help your organization define improvement areas, prioritize improvement actions, control and align the improvement process, and develop a living quality plan document. The intended outcome is to create a customer-centric plan that hardwires continuous improvement throughout the agency’s quality plan.

Keeping QI deeply embedded in an organization can be a challenge. Often an organization’s greatest QI capacity rests with a few dynamic individuals. High turnover can create a persistent risk of losing QI capacity and momentum. This training will help your agency analyze current practices, close the gaps, and introduce new tools to help rejuvenate current in-house QI experts. 

This multi-day onsite workshop provides participants with the tools and techniques to be successful in the implementation and expansion of QI in their agencies. PHF will assist the agency in selecting QI teams and projects and provide training and coaching for individuals and the teams, with the goal being significant progress or completion of QI projects during a six-to-eight-week period. A final session will focus on techniques for teaching QI to others in the agency. PHF also offers “Quality Improvement with Project Launch,” which contains similar content, but excludes the final session focused on teaching techniques.

For plans to be most effective, it is important for the various plans required by the Public Health Accreditation Board to be aligned. PHF will work remotely with individuals and teams to help align your agency’s Health Improvement Plan, Strategic Plan, Workforce Development Plan, Performance Management System, and QI Plan.

Develop the basics of a strategic plan with technical assistance. This service is customized to meet specific agency needs and includes reviewing the current strategic plan; identifying what was achieved; defining new opportunities for improvement; prioritizing future actions; and facilitating discussion to determine goals, objectives, measures, and time-framed targets.  

Effectively coaching, facilitating, and managing QI activities are important for an agency to achieve desired improvement results, improve processes, and improve customer satisfaction. This facilitation and teaming tune-up helps an agency improve QI coaching, facilitation, and teaming dynamics to support and strengthen QI practice and adds new tools to help rejuvenate in-house QI experts and practitioners.

A technical assistance service to help your agency create a performance management (PM)/quality improvement (QI) work plan. This remote service includes assessing the agency’s current PM/QI culture, identifying priorities for the work plan, exploring opportunities for improvement, and providing guidance as the agency develops its PM/QI plan. 

Develop a more mature performance management system that reflects and builds toward the goals of your agency’s various activities and plans. This interactive training focuses on reviewing the current performance management structure, setting and aligning measures with other agency plans, upgrading the skills of the performance management team, determining ways to refresh the agency’s performance management system, and using performance management to help select and prioritize future QI projects.

Keeping QI deeply embedded in an organization can be a challenge. Often an organization’s greatest quality improvement (QI) capacity rests with a few dynamic individuals. High turnover can create a persistent risk of losing QI capacity and momentum. This training will help your agency analyze current practices, close the gaps, and introduce new tools to help rejuvenate current in-house QI experts. 

Managing the process to develop and implement a State Health Improvement Plan or a Community Health Improvement Plan (SHIP/CHIP) is important for any agency engaging in this process. To realize the desired improvement results, it is important for the agency to involve community partners throughout the process. In many instances, community partners may see the SHIP/CHIP as the domain of government – just a planning process that they endure every few years. If the SHIP/CHIP is not well-managed and regularly tuned-up, it loses momentum, becomes irrelevant to the community, and falls to the wayside.