Breakout Session - Collaborative Performance Management Planning

Thursday, April 20, 2017 at 10:45am - 12:15pm in Rooms Pelican I/II (3^rd Floor)

This working session, led by Jack Moran and Amanda McCarty, will introduce elements of a performance management system with an emphasis on collaborative planning including organizational plans such as the SHIP/CHIP, Strategic Plan, Workforce Development Plan, etc. The Performance Management System plays a key role in effectively implementing and monitoring plans over time as large-scale "QI" and should include both plans at the organizational and programmatic level. Join us in this session to review the basic elements of performance management, work through example measurement development in breakout sessions focused on incorporating agency plans, and a discussion on implementing.

Lunch Session - Performance Improvement Competencies: Be the Voice of the Customer

Thursday, April 20, 2017 at 12:00pm - 1:30pm in the Frenchman Ballroom (2^nd Floor)
Voice of the Customer data can be used to identify priority areas for improvement. Gathering feedback from both internal and external customers can strengthen relationships, and be used to redesign processes or improve organizational capacity. It can also be used in the development of a new project or process, so that it can be built with consideration of the needs of the customer. In this interactive session, join PHF to be the Voice of the Customer, sharing your experiences and ideas about what it takes to be a performance improvement professional with our expert Julie Sharp. PHF wants to learn about the knowledge and skills critical to your work, and what you need to continue to develop professionally. PHF will use your feedback as a component of an environmental scan, which is being conducted to support the development of Competencies for Performance Improvement Professionals. In addition, this session will include background on the project and its current state, as well as PHF’s plans for using the data. PHF will also share tips on how health departments can communicate to leaders the value and importance of gathering and using Voice of the Customer Data.