John W. (Jack) Moran and Grace Duffy, senior quality consultants at the Public Health Foundation, have recently completed three quality improvement (QI) workshops at the Iowa Department of Health in Des Moines. The quality improvement tools such as Affinity Diagrams, Flowcharts, and Fishbone Diagrams that they introduced in order to boost efficiencies and strengthen effectiveness in the health department not only helped to streamline processes but also encouraged creativity. Betty Mallen, Region 2 QI Champion from Hancock County Public Health Services, wrote a catchy song that summarizes her experiences with Jack, Grace, and QI. The lyrics are sung to the "YMCA" tune.
CQI
Verses
PEOPLE! There's no need to feel down
PEOPLE! Pick yourself off the ground
Because PEOPLE, you are in a new town
And you're learning so much new stuff
PEOPLE are listening to us!
We said, PEOPLE! We don't want you to fuss.
So the next time CQI gets you down
Just stand up and sing this chorus:
Chorus
It's so fun to do C-Q-I!
We all love to do C-Q-I!
We love cause and effect
Making flow charts that work
And force field an-al-y-sis!
It's so fun to do C-Q-I!
We all love to do C-Q-I!
We can get lost in Gantts
Problem solve in a flash
Do all these and 10,000 other tasks.
- Betty Mallen