Programs

To be most effective, it is important for the various plans required by the Public Health Accreditation Board to be aligned. PHF works with individuals and teams to help align your health improvement plan, strategic plan, workforce development plan, performance management system, and quality improvement plan.

It is important to understand the role of agency leadership and the impact of agency culture in developing a robust quality infrastructure and performance management system. This interactive training focuses on assessing current culture, building trust for change, understanding constructive conflict, building commitment for change, and developing rationale for accountability.

Learn the basics of performance management in a quality improvement environment that requires different performance standards and feedback. The goal of this interactive training is to provide managers and staff an opportunity to practice working with a performance management system model so they can start to develop or improve an organization-wide performance management system. PHF provides an electronic Excel workbook that is used during the training to begin constructing performance objectives, measures, and targets. Additional content and exercises focus on reviewing and improving a performance management system over time, including keeping performance measures relevant to the goals, objectives, and priorities of the agency and the population it serves.

A technical assistance service to help your agency create a performance management (PM)/quality improvement (QI) work plan. This remote service includes assessing the agency’s current PM/QI culture, identifying priorities for the work plan, exploring opportunities for improvement, and providing guidance as the agency develops its PM/QI plan. 

A technical assistance service to support your agency in designing, implementing, and improving its performance management system. This remote service includes an overview of performance management webinar, individual and team coaching, and copies for each participant of the book Collaborative Performance Management for Public Health: A Practical Guide. 

Develop a more mature performance management system that reflects and builds toward the goals of your agency’s various activities and plans. This interactive training focuses on reviewing the current performance management structure, setting and aligning measures with other agency plans, upgrading the skills of the performance management team, determining ways to refresh the agency’s performance management system, and using performance management to help select and prioritize future quality improvement projects.