Quality Improvement tools and techniques have been used extensively for solving problems in organizations. The authors of the ASQ Newsletter article Quality Improvement is Not Just for Problems: Success and Effect Diagram propose using those same methods to analyze successful processes. Understanding successful processes can give a management team insight on how to improve other processes and constantly improve the organization’s efficiency and effectiveness.
Read this article written by PHF Senior Quality Advisor John W. Moran and Grace L. Duffy and learn how this tool can be used to replicate your successes.