Multivoting Multivoting is a decision-making tool to help narrow a large list of possibilities to a smaller list of the top priorities or to a final selection. Developed by Public Health Foundation (PHF) quality improvement experts Sonja Armbruster and Jack W. Moran, this tool helps groups move from brainstorming to action. Preferable to straight voting, Multivoting…
PICK Chart A PICK Chart is a visual tool used to rank projects by considering their level of difficulty (the amount of scarce resources required) and level of payoff (the improvement gain). Originally developed by Lockheed Martin for organizing process improvement ideas during the Identify and Prioritize Opportunities Phase of a Lean Six Sigma project,…
Process Value Analysis Process Value Analysis helps teams evaluate each step in a process to determine its value, expressed as a ratio of function to cost. Developed by Public Health Foundation (PHF) Senior Quality Advisor John W. Moran and PHF quality improvement expert Erin Barkema, the method focuses on identifying a process’s value chain and…
Expand Your SWOT Analysis to Include Inclusion and Equity: Make it a SWOTIE As health departments work to address inclusion and equity into their practices, PHF has developed the SWOTIE tool, a variation of the traditional SWOT analysis. The Action SWOTIE, a second phase in using this tool, helps the health department identify actions it…
Clean Sheet Process Redesign Clean Sheet Process Redesign enables complete transformation of a process to change the existing workflow and culture. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack W. Moran and PHF quality improvement expert Amanda McCarty, this tool empowers teams to move away from the current state of a process when it requires a radical…
Four Stages of Teamwork: Electronic Tuckman The Electronic Tuckman Tool and Tuckman Survey Scoring Template help teams understand their development stage using Bruce Tuckman’s Forming-Storming-Norming-Performing model. Developed by Public Health Foundation (PHF) quality improvement experts Sonja Armbruster, Erin Barkema, and John W. Moran, this tool enables team leaders to assess their stage of development and…
Managing Disruptions and Distractions Matrix The Managing Disruptions and Distractions Matrix helps teams navigate constant interruptions by planning ahead for what is urgent and important. Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack W. Moran and performance improvement expert Sonja Armbruster, this tool is most effective when used at the start of the week to shift lost…
Nine Pillars of Quality Improvement: Assessing Your Organizational Effectiveness The Nine Pillars of Quality Improvement is a self-assessment tool to help leaders evaluate their organization’s culture of Quality Improvement (QI). Results are plotted on a Radar Chart, offering a visual snapshot to guide action planning. Quarterly or annual reassessment can track progress over time. Developed…
Visualizing Your Organization’s QI Culture Growth: A QI Culture Map The QI Culture Map is a visual tool to capture the degree to which an organization embraces quality improvement principles like customer satisfaction, service excellence, and continuous improvement. Quality Improvement (QI) Culture is difficult to observe, but its impacts reverberate at all levels of operation.…
Selecting Quality Improvement Team Members This tool for Selecting Quality Improvement Team Members provides a commonsense approach to constructing a QI team that is likely to succeed. The success of any quality improvement (QI) endeavor depends not on the number of people involved but on how well the team functions and works together. QI team…