8D Customer Complaint Resolution Report
The 8D Customer Complaint Resolution Report provides a structure and a framework for completing an 8D analysis, the eight-step analytic approach for addressing product and process problems that can cause customer complaints.
Developed by Public Health Foundation (PHF) Senior Quality Advisor Jack W. Moran and performance improvement expert Sonja Armbruster, this tool keeps key stakeholders, including management and customers, informed and updated on the status of a complaint. It elevates an organization’s customer focus, transforming unhappy customers into opportunities for positive organizational learning and improvements to the health of the community.
Related Resources
Looking for Technical Assistance or Training?
PHF offers a wide range of technical assistance (TA) and training services and customizes its approach to meet your needs. Learn more about PHF’s TA and training services in Quality Improvement Technical Assistance and Training.