​Knox County Health Department in Tennessee began using Quality Improvement (QI) tools and techniques to address asthma management in their local community. At the conclusion of an asthma management demonstration project, funded by AstraZeneca, Knox County administrators wanted to integrate QI into the daily work habits of all employees–the next step in creating a culture of QI. PHF’s senior Quality Advisor John W. (Jack) Moran taught Knox County Health Department employees basic QI tools and techniques and then they formed multiple teams and used their new QI skills to address an existing problem within their units.

Review the case story for more information about the QI tools and techniques used and how QI became part of the health department culture.

View a related story about a culture of quality improvement:

For more information about creating a culture of quality improvement, view the South Carolina Department of Health and Environmental Control video success story.