Understand the role of agency leadership and the impact of agency culture in developing a robust quality infrastructure. Session focuses on assessing current culture, building trust for change, understanding constructive conflict, building commitment for change, and rationale for accountability.

• Finding gaps in the current leadership approach and in the culture
• Six key ingredients of a culture of quality, commitment, and accountability
• Responding to resistance
• Inhibitors to empowerment and responsiveness
• Steps for action planning

Duration: Half day