What do your customers expect of their health department during and following the COVID-19 pandemic? Are their wants and needs the same as before the pandemic or have they changed? This Customer Focus Tune-up training explores how to find out your customer’s wants and needs and develop an action plan to meet them.
Content for this Customer Focus Tune-up includes:
- Customer satisfaction readiness assessment
- Review of Public Health Accreditation Board Standards and Measures
- Customer-centric organization fundamentals
- Utilization of an Inhibitors and Barriers Matrix
- How to understand customer wants and needs
- Discovering opportunities to assess customer satisfaction
- Customer service action planning
Duration: This training can be delivered remotely in modules over days or weeks, or it can be provided on-site.
Ready to get started?
The Public Health Foundation is ready to assist. Contact Ron Bialek at (202)-218-4420 or [email protected]. You can also submit your information online.