Improve QI facilitation and teaming dynamics in order to strengthen and support QI practice.
Effectively facilitating and managing quality improvement (QI) activities are important for every health department to achieve desired improvement results, improve processes, and improve customer satisfaction. Experienced facilitators can help teams overcome process and performance problems; without them, improvement teams can flounder and ultimately not achieve their improvement objectives.
As the backbone of a QI program, the facilitation and teaming skills of a QI leaders need to be updated and tuned-up on a regular basis. This helps to ensure the QI does not lose momentum, gradually become irrelevant to employees, and fall to the wayside like many programs before.
This facilitation and teaming tune-up helps a health department improve QI facilitation and teaming dynamics to support and strengthen QI practice, and adds new tools to help rejuvenate in-house QI experts and practitioners.
Objectives include:
- Understand the purpose and importance of good facilitation and teaming skills.
- Identify current facilitation and teaming problems.
- Understand the difference between a mentor, coach, and facilitator and their roles and responsibilities in a robust QI program.
- Develop team-based plans for next steps with facilitation expertise to help strengthen QI practice.
Duration: Half day