Managing a grant with numerous community partners or program sites can be a challenge. Often granting organizations expect that specific measurable services are provided for clients. This can include measures such as “percentage of clients referred for a particular service” or “clients referred within a specific number of days.” Clear communication needs to take place between those issuing and managing grants, and those providing the services at the local level regarding:

In order to manage and improve grant required performance, it is important to have a clear understanding of the service provision processes. Clearly defined processes allow for identifying where and what services aren’t being provided; where services are going off track; and if processes have become overly complex and numerous and need to be simplified. The Public Health Foundation (PHF) can assist your WIC program by providing training to identify each site’s current processes; identify what needs to be provided for meeting grant requirements; and prioritize the needs and develop new processes to meet grant requirements. 

 

Quality Improvement (QI) teams should be developed from the local program sites as well as at the grant management level (e.g., state office managing grants). The QI teams should include staff that work at the actual client visit and know what the visit processes entails. The local site QI teams will develop flow charts to identify their current processes. Together, along with staff managing grants, they will identify what needs to happen in the processes, prioritize these needs, and develop a new service flow to meet grant requirements. New flow charts can then be used as a training tool at the local level to ensure that all staff understand grant requirements. 

 

Duration: Half-day to one full day

 

PHF is ready to assist. Contact Ron Bialek at (202)218-4420 or [email protected]. You can also submit your information online.