PHF offers two services that introduce QI: a half day overview and a 1-2 day training that includes project launch. Choose the one that best suits your organization's needs.
Option 1: Overview of QI
Learn about the quality improvement process, focusing on the history, tools, and methodologies for a successful QI program.
- Overview of QI in public health
- Prioritizing Issues
- What is quality?
- Difference between QA and QI
- Overview of PDCA Model, processes, and tools
- How to use the Plan- Do-Check-Act (PDCA) Cycle
- Valuing customer needs
- Using the tools of QI
- QI in daily work
- Implementation challenges
- How to overcome resistance to QI
- Being a change leader
Duration: Half day
Option 2: Quality Basics
Focus on the basic tools of QI that help improvement teams achieve measurable results.
- Overview of QI
- Teaming basics
- Developing AIM statements
- Valuing customer needs
- Becoming a customer-centric organization
- Obtaining baseline data
- Using the tools of QI: Flow Charts and Cause and Effect Diagrams
- Prioritizing potential problem areas
- Data collection fundamentals
- How will we know if we are successful?
- Documenting the impact of QI interventions
- QI in daily work
- How to overcome resistance to QI
- Launching QI projects
- Being a change leader
Duration: 1-2 days