Delivering ​​the highest quality and most effective public health services,the highest quality and most effective public health services starts with developing a quality improvement (QI) mindset throughout the organization. Once this mindset is ingrained in the organization, all actions support the objective of creating and improving processes that maximize quality services and efficient delivery systems that are focused on their customers.

In the July 2, 2014 edition of Process Excellence Network, PHF team members Ron Bialek, Harry Lenderman, and John W. Moran  describe ways to support adoption of QI in a public health organization. The article summarizes the following nine pillars of success:

#1: Operations Management
#2: Human Resources
#3: Safety
#4: Regulatory
#5: Accreditation
#6: Customer Relations
#7: Cost Control
#8: Work Force Competencies
#9: Training

Click View Resource to read the article.

Related Resource

An article an Excel tool for assessing the Nine Pillars of QI.