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Advancing the public health workforce to achieve organizational excellence
Selecting Quality Improvement Team Members

Overview

​The success of any quality improvement (QI) endeavor depends on the team working on it. It is not the number of people, but rather how well they function and work together, that makes a team successful. QI team members must respect each other, and share common goals, a vision, agendas, and timelines to be successful. QI teams work best when each team member has a good disposition toward making the improvement. A person’s disposition is defined as inherent qualities of mind and character, or as an attitude and mood which is demonstrated often through their behaviors, or a tendency to act in a specified way. However defined, some dispositions are better suited to effectively pursuing QI in teams.

 
This tool, created by Heather Reffett of the District of Columbia Department of Health and Public Health Foundation (PHF) team members Harry Lenderman, John W. Moran, and Margie Beaudry, provides a common sense approach to constructing a QI team that is likely to succeed. Use this tool and the accompanying Team Member Selection Matrix to rate QI team candidates on 34 characteristics. The ratings can be based on observations from other teams or projects they have worked on, even if they were not QI projects.This tool is a supplement to the Public Health Quality Improvement Encyclopedia.
 
About the Public Health Quality Improvement Encyclopedia
Selecting Quality Improvement Team Members is one of many supplements to the 2012 Public Health Quality Improvement Encyclopedia, a practical guide to using 75 tools for quality improvement practitioners in public health organizations. The book was distributed to all state and local health departments, and may be purchased through PHF's Online Store.
 
Technical Assistance
PHF offers customized technical assistance and training to support team development and deployment. To learn more, contact Ron Bialek at (202)218-4420 or [email protected]You can also submit your information online.

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