Resources: Competencies for Performance Improvement Professionals

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Performance Improvement Competencies

Resources for Competency 8:
Coordinates the use of teams for improvement of organizational processes and performance.

Selecting Quality Improvement Team Members: This Public Health Foundation (PHF) worksheet indicates how to select participants for a quality improvement (QI) project and provides a set of guidelines for comparing and selecting potential team members.
Creating an Effective Team Charter: This article from the Process Excellence Network discusses the creation of a Team Charter, and how it can be beneficial before beginning process improvement work to assure that a clear direction is established.
Top 10 Problems Encountered by Quality Improvement Teams: This blog entry by PHF Senior Quality Advisor John W. Moran identifies and discusses top problems encountered by QI teams, as well as how to overcome those challenges.
Public Health Quality Improvement Handbook: A collaboration of the American Society for Quality and PHF, this book contains practical examples and tools from subject matter experts successfully using QI to meet client needs, maximize outcomes, and partner with communities.

Developed from the Core Competencies for Public Health Professionals and the Core Competencies for Performance Improvement Managers, the Competencies for Performance Improvement Professionals in Public Health are a set of skills desirable for performance improvement (PI) professionals working in public health. As part of the process of developing these competencies, a set of resources and tools related to a draft version of the competencies was collected to help support the development of skills and knowledge for PI professionals. Please note: These resources and tools were gathered based on a draft of the PI Competencies. Although this list of competencies does not reflect the complete set of PI Competencies, the resources and tools available can offer a starting point for exploring resources in this area.

Ready to Get Started?
Performance Improvement Technical Assistance and Training: PHF offers a number of training and technical assistance options in performance improvement. All are facilitated on-site at a location of your choice and taught by quality improvement and performance management experts. If you’re ready to get started, PHF is ready to assist. Contact Ron Bialek at (202)218-4420 or [email protected]. You can also submit your information online.

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