Resources for Competency 5:
Uses evidence (e.g., best practice, literature, model practice) in developing, implementing, evaluating and improving a performance management system to improve individual, program, and organizational performance.
- Performance Management Toolkit: This Public Health Foundation (PHF) resource provides information in two areas: approaches to performance management and performance management system framework components and resources. Components of visible leadership, performance standards, performance measurement, reporting progress and quality improvement (QI) are discussed in detail.
- Public Health Quality Improvement Handbook: A collaboration of the American Society for Quality and PHF, this book contains practical examples and tools from subject matter experts successfully using QI to meet client needs, maximize outcomes, and partner with communities.
- Roadmap to a Culture of Quality Improvement: This National Association of County and City Health Officials website guides local health departments through six levels of QI maturity toward a culture of quality. Included in the website are examples of common organizational characteristics, strategies, and supplemental resources for each phase.
- Embracing Quality in Public Health: A Practitioner’s Performance Management Primer: This free online training is designed to help public health agencies advance understanding and use of performance management and QI. Examples and guides on creating performance measures and information on QI basics are also included in this course.
- Performance Management PDCA Self-Assessment Tool: This resource from PHF provides Plan-Do-Check-Act (PDCA) self-assessment tools for both state and local public health agencies. These tools are based on a model for performance management that follows a QI cycle where outcome data loop back into the system for future decision-making.